Terms of Business

Terms of Business (General)

Last Updated: 2026-01-19

Introduction

Industrial & Organisational Psychology Practice
(Incorporating Strategic Reengineering, Medico-Legal Work, Assessments, and Labour Advisory Services)

These Terms of Business (“Terms”) govern all professional services rendered by Integer Consulting, incorporating Lizette Oliver I/O Psychologists (“the Practice”) to clients. By instructing or engaging the Practice, the client agrees to these Terms.

Practice and Professional Registration

  • Practice Name: Integer Consulting incorporating Lizette Oliver. I/O Psychologists.
  • Principal Practitioner(s): Lizette Oliver – Registered Industrial Psychologist
  • HPCSA Registration Number(s): PS0049913
  • Practice Number: 08600040517240
  • Contact Details: info@iopsychologists.co.za

All services are rendered in compliance with the Health Professions Act 56 of
1974, HPCSA Ethical Rules, and applicable South African legislation.

Scope of Professional Services

The Practice provides specialist Industrial and Organisational Psychology and related professional services, which may include, but are not limited to:

  • Organisational and Strategic Services
    • Strategic re-engineering and organisational diagnostics
    • Organisational design, job architecture, and role profiling
    • Change management and organisational development interventions
    • Culture, climate, and engagement assessments
  • Psychometric and Psychological Assessments
    • Psychometric assessments for selection, development, promotion, succession, and career guidance
    • Competency-based assessments and assessment centres
    • Development and validation of competency frameworks and behavioural models
  • Leadership and Talent Management
    • Leadership assessment and development
    • Integrated talent management solutions (attraction, development, retention, succession)
    • Executive assessments and feedback
  • Medico-Legal and Expert Services
    • Medico-legal psychological reports
    • Independent expert opinions within the practitioner’s registered scope
    • Court-ready reports and professional testimony (where legally required)
  • Labour and Employment Advisory Services
    • Labour law–related advisory services within a psychological and organisational consulting scope, including:
      • Employment contracts (review and advisory input)
      • Disciplinary hearings and incapacity processes (procedural and advisory roles)
      • Retrenchment and restructuring processes

The Practice does not provide legal representation unless explicitly agreed and appropriately qualified.

Nature and Limits of Professional Services

  • All services are rendered as professional opinions and advisory interventions, not guarantees of outcomes.
  • Recommendations are based on information provided by the client and/or assessed individuals. The Practice is not responsible for incomplete, misleading, or inaccurate information supplied by third parties.
  • Organisational and labour advisory services do not replace formal legal advice unless expressly stated.

Client Categories and Contracting Parties

  • Corporate / Organisational Clients
    • The organisation is the contracting party and is responsible for payment of fees.
    • The organisation warrants that it has lawful authority and informed consent to refer employees or candidates for services.
    • Reports are prepared for organisational decision-making purposes only.
  • Individual Clients / Employees / Candidates
    • Individuals may be assessed or consulted at the request of an organisation or on a self-referral basis.
    • Individuals retain the right to ethical feedback within professional and contractual boundaries.
    • Disclosure of reports to third parties requires written consent, unless legally compelled.

Informed Consent

  • Informed, voluntary, and written consent is obtained prior to assessments, interventions, or medico-legal work.
  • Consent includes understanding:
    • The purpose and nature of the service
    • How information will be collected, used, stored, and shared
    • The limits of confidentiality and the right to withdraw

Confidentiality and Data Protection

  • All personal and organisational information is treated as confidential and managed in accordance with:
    • The Protection of Personal Information Act (POPIA)
    • HPCSA ethical and record-keeping requirements
  • Information may be disclosed without consent only where:
    • Required by law or court order
    • Ethically required to prevent serious harm
  • Medico-legal reports are prepared for the instructing party and may be disclosed in legal proceedings.

Records and Information Management

  • Records are securely stored and retained for the minimum periods prescribed by law and HPCSA guidelines (generally at least 5 years).
  • Clients may request access to their personal information, subject to legal, ethical, and third-party limitations.

Fees, Billing, and Payment

  • Fees are agreed in writing prior to commencement and may be structured as:
    • Project-based
    • Hourly or daily professional rates
    • Retainer arrangements
  • Invoices are payable within [14/30] days from the date of invoice.
  • The Practice reserves the right to charge interest on overdue accounts and to suspend services until payment is received.
  • Fees are payable irrespective of outcomes, findings, or organisational decisions.

Cancellations, Postponements, and No-Shows

  • Cancellations must be submitted in writing.
  • The Practice reserves the right to charge cancellation fees where professional time, assessment materials, or preparation has been committed.
  • Activated online assessments, completed reports, or medico-legal work already undertaken are non-refundable.

Reports, Intellectual Property, and Use of Materials

  • All reports, frameworks, models, tools, and methodologies remain the intellectual property of the Practice unless otherwise agreed in writing.
  • Clients may not reproduce, adapt, distribute, or use such materials beyond the agreed purpose without written consent.

Limitation of Liability

  • The Practice will exercise reasonable professional skill and care but accepts no liability for:
    • Management, employment, or legal decisions taken by clients
    • Misuse, misinterpretation, or unauthorised distribution of reports
  • Any liability is limited to the professional fees paid for the specific service giving rise to the claim.

Conflicts of Interest and Professional Boundaries

  • The Practice avoids conflicts of interest and dual relationships in accordance with
    HPCSA ethical rules.
  • Any potential conflict will be disclosed, and appropriate safeguards implemented.

Complaints and Dispute Resolution

  • Complaints must be submitted in writing within 14 days of the matter arising.
  • Where unresolved, complaints may be referred to the Health Professions Council of South Africa (HPCSA).

Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa, and South African courts shall have jurisdiction.

Acceptance of Terms

Instruction, engagement, or continued use of the Practice’s services constitutes acceptance of these Terms of Business.